Remote Computer Support — How It Works
Most computer problems can be fixed without a technician in your living room. Remote support is faster, cheaper, and you stay in control the whole time.
What we can do remotely
- Install, uninstall, and update software
- Diagnose Windows errors, freezes, and slow performance
- Set up email accounts in Outlook, Thunderbird, etc.
- Run virus and malware scans
- Configure printers and scanners
- Walk you through anything you'd rather learn than be told
What we can't do remotely
- Replace failed hardware (drives, RAM, screens)
- Fix internet that isn't working in the first place — we can't connect if you can't connect
- Recover files from a physically damaged drive
For these we either ship you a part, walk you through a swap, or coordinate a local hand-off.
How a session goes
You call us, we agree on what's going on, and we send you a one-time access code. You start the session by clicking a small program; it asks for the code; we connect. You watch what we do, and you can stop the session anytime by closing the program. We don't have persistent access to your computer afterwards (unless you're on Managed Care, which is opt-in monitoring with a clear icon in your taskbar).
Tools we use
RustDesk for one-off sessions — open-source, end-to-end encrypted, no account needed. MeshCentral for Managed Care customers — also open source, runs on a server we host, with a small agent on each managed machine.
Pricing
$50 flat per session. No surprise charges, no minimum. If we can't fix it remotely, you don't pay.
Ready? Start a remote session at remote.spritzlive.net →